ICT TECHNICAL SUPPORT SPECIALIST

Job Position

ICT Technical Support Specialist

Salary

$75,000 – $85,000 per year

Required Qualifications

(i) Experience working in an MSP environment (preferred)

(ii) Strong understanding and hands-on experience with Microsoft 365 (including SharePoint, Teams, and OneDrive)

(iii) Proficiency in troubleshooting Windows 10/11 systems

(iv) Familiarity with CRM tools (preferably ConnectWise)

(v) Knowledge of networking, including wireless networks, firewalls, and uplinks

(vi) Understanding of cybersecurity risks and protective measures

(vii) Experience managing Active Directory, DNS, and DHCP

(viii) Proficiency in domain and DNS record management

(ix) General knowledge of business application support

(x) Experience with Remote Management and Monitoring tools

(x)Understanding of backup system monitoring and maintenance

Duties and Responsibilities

(i) Provide direct ICT support to clients across various industries

(ii) Monitor, manage, and maintain IT systems to ensure reliability and performance

(iii) Troubleshoot network and client systems to resolve technical issues efficiently

(iv) Assist in cybersecurity risk mitigation and implement security controls

Link To Apply

https://www.seek.com.au/job/83167380?ref=search-standalone&type=promoted&origin=jobTitle#sol=06aec40e582b09c1ff2b0aa47bbfd03035db9d1e